What the role involves
A reseller needs more than leads. You should understand the customer’s workflow, document requirements, prepare implementation data and manage a disciplined handover. Product scope and any exceptions must be confirmed before the customer signs.
Responsibilities to agree
- Sales: requirements discovery, approved demonstration and quotation coordination.
- Implementation: equipment checks, configuration, data preparation and acceptance testing.
- Support: first-line triage, evidence collection and escalation to the product team.
- Commercial control: collections, renewal ownership and handling of scope changes.
Build capacity before taking on a rollout
Identify your sales owner and technical lead. Complete the agreed product training and use a supervised first implementation where appropriate. Margins, territories, support response commitments and authorisation are defined in writing; applying does not grant reseller status.
Questions before you decide
Is a territory exclusive?
No exclusivity is implied. Any protected territory requires explicit written agreement.
Can I set my own prices?
Follow the pricing and discount authority set out in your signed partner agreement.