The business problem
Important notices and reminders depend on individual calls, while unmaintained contact lists make campaigns hard to measure. Plan the audience, permission and message budget before sending.
Plan the cost and scope
Bulk SMS starts from KES 0.30 per SMS. Confirm message segmentation, taxes, sender identity, volume and the sending workflow before requesting your invoice.
Hardware, applicable tax and separately scoped integrations or custom work are additional. Ask for a written breakdown covering deployment, training and recurring services.
Explore a connected workflow
Budget for message segments
Long messages, special characters and non-Latin text can change the number of billable segments. Confirm the provider rules, taxes, sender identity and delivery reporting before buying a large volume.
A practical workflow
- Keep a permission-based contact list.
- Test sender identification and delivery on a small approved audience.
- Track failed delivery and provide a practical opt-out route.
What to verify in your demo
Use SMS for relevant notices, collection follow-up and agreed customer campaigns. Confirm whether sending is standalone or connected to your ERP workflow. Delivery reporting is not a guarantee that a recipient read the message.
Questions before you decide
Is this included in every installation?
Confirm the edition, configuration and integration scope in your written quotation. Published add-ons and messaging services have separate charges.
How do I evaluate this for my business?
Bring a sample transaction or document and ask the team to run it from entry to reporting.