The business problem
A customer disputes a balance because the sale, receipt and correction were recorded separately. Your team needs a consistent transaction reference and an authorised way to correct mistakes.
Plan the cost and scope
Client-Server Edition starts at KES 50,000 initial setup. Additional desktop Client Edition licences start at KES 30,000 each. Annual software licensing is 20% of installed software value from the first anniversary. Confirm this feature’s configuration in your quotation.
Hardware, applicable tax and separately scoped integrations or custom work are additional. Ask for a written breakdown covering deployment, training and recurring services.
Explore a connected workflow
Separate the sale from the collection
A credit invoice and a cash collection are different events. Keep their references connected so the customer balance is reduced by the correct payment. For counter sales, confirm who can change prices or apply discounts.
A practical workflow
- Confirm the customer and agreed price before posting.
- Record the payment method or approved credit terms.
- Use authorised returns and credit procedures rather than deleting history.
What to verify in your demo
Ask to see a partial payment, returned item and corrected transaction. Where eTIMS is required, demonstrate that configured workflow separately, including how unsuccessful transmissions are resolved.
Questions before you decide
Is this included in every installation?
Confirm the edition, configuration and integration scope in your written quotation. Published add-ons and messaging services have separate charges.
How do I evaluate this for my business?
Bring a sample transaction or document and ask the team to run it from entry to reporting.