A high-value sale comes back as a return
Record an item sale with its payment and customer reference, then test the authorised return. Review the stock effect and retained transaction history. Serial, IMEI and warranty controls need their own demonstrated acceptance criteria.
Your budget and enquiry
For a single site, the published Client-Server Edition starts at KES 50,000 initial setup. Desktop client licences start at KES 30,000 per additional machine. Hardware and applicable tax are separate. Annual software licensing is 20% of installed software value from the first anniversary.
Optional eTIMS setup is KES 60,000. M-Pesa setup is KES 10,000 without STK push or KES 20,000 with STK push. Confirm deployment, specialist workflows, training and any travel or custom work in the written quotation.
Prepare for your demonstration
Build around high-value items and supporting documents
Start by mapping the documents, users and controls behind your daily transactions. A successful installation needs agreed item codes, opening balances and role permissions, as well as a working till. The walkthrough should use your actual business examples.
Three scenarios to test
- Separate accessory stock from higher-value product lines.
- Retain the transaction reference for returns and customer queries.
- Review discount permissions and end-of-day payment differences.
Important requirements to confirm
If you require serial numbers, IMEI tracking, repair jobs or warranty claims, request a demonstration of each. Do not treat those specialist functions as included without a written scope.
Plan the rollout
Name an operational owner, prepare your opening stock and account balances, test the equipment and agree training dates. Obtain a quotation covering licences, optional integrations, hardware, travel where applicable and recurring charges. Sign off the agreed workflows before switching over.
Questions before you decide
What will this cost?
The Client-Server Edition starts at KES 50,000 initial setup. Your scope determines additional clients, hardware, tax and integrations. Annual software licensing is 20% of installed software value from the first anniversary.
Can the demo use my business examples?
Yes. Bring sample products and documents and identify the specialist workflows you need confirmed.